Returns & Exchanges

At Alchemy Jeweler, we want you to be completely enchanted by your purchase. If your piece isn't the perfect fit, we offer a 30-day window for returns and exchanges on all unworn items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Shipment

  Securely place your jewelry in its original velvet box and shipping carton, ensuring all certificates of authenticity are included.

• 3.
  Attach the Label

  Print the prepaid insured shipping label provided via email and affix it to the outside of your package to ensure safe transit.

• 4.
  Quality Inspection & Refund

  Once our master jewelers verify the item's condition, we will process your refund or ship your replacement within 5 to 7 business days.