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Returns & Exchanges

At Alchemy Jeweler, we want you to be completely enchanted by your purchase. If your piece isn't the perfect fit, we offer a 30-day window for returns and exchanges on all unworn items in their original packaging.

Return Process

  • 1.
    Initiate Your Request

    Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.

  • 2.
    Prepare Your Shipment

    Securely place your jewelry in its original velvet box and shipping carton, ensuring all certificates of authenticity are included.

  • 3.
    Attach the Label

    Print the prepaid insured shipping label provided via email and affix it to the outside of your package to ensure safe transit.

  • 4.
    Quality Inspection & Refund

    Once our master jewelers verify the item's condition, we will process your refund or ship your replacement within 5 to 7 business days.